Overview:
We are seeking a reliable and customer-focused individual to join our team as a Customer Service Representative within a busy agricultural feed environment. This role involves supporting customers, processing orders, and ensuring a high standard of service is delivered at all times.

Key Responsibilities:

Handle incoming customer enquiries via phone, email, and in person
Process orders accurately and efficiently
Provide product information and guidance to customers
Coordinate with production and logistics teams to ensure timely delivery
Resolve customer issues and complaints in a professional manner
Maintain up-to-date customer records and order details
Assist with general administrative duties as required

Requirements:

Previous experience in a customer service or administrative role
Strong communication and interpersonal skills
Good organisational skills and attention to detail
Ability to work in a fast-paced environment
Proficient in Microsoft Office (or similar systems)
Knowledge of agriculture or animal feed is desirable but not essential

Personal Attributes:

Friendly and approachable manner
Team player with a proactive attitude
Strong problem-solving skills
Reliable and punctual